G-Line Gambling Help (NSW)

Problem Gambling Help Line: 1800 858 858.

The helpline is available to anyone in NSW who wants to talk to a trained counsellor about their own, or someone else’s, gambling problem. All calls are treated with confidentiality.

What is G-Line?

G-line (NSW) is a 24-hour, 7 days a week, statewide telephone helpline offering crisis counselling for problem gamblers, their families, friends and others.

It is available to anyone in NSW who wants to talk to a trained counsellor about their own, or someone else’s, gambling problem.

What Services Does G-Line Provide?

Qualified and experienced counsellors answer calls to G-line (NSW), and offer telephone counselling to assist callers who may be in crisis as well as callers who are unsure about whether they have a problem with gambling. Families and friends of problem gamblers can also receive assistance by calling G-line (NSW).

G-line (NSW) can also assist callers to access face to face counseling through referrals to local services. The service has access to a range of gambling and financial counselling and treatment support services across NSW. In addition to telephone counselling, G-line (NSW) can provide callers with printed information – including fact sheets on problem gambling, and a self-help booklet.

The G-line (NSW) service caters for callers from non-English speaking backgrounds via the use of a 24-hour professional interpreter service. Referrals can also be made to face to face ethno-specific problem gambling treatment services and to the Multicultural Problem Gambling Service. This service can be contacted on 1800 856 800. Hearing impaired callers can access the service by contacting a TTY number – 1800 633 649.

All calls received at G-line (NSW) are treated with confidence. If concerned about your own gambling or someone else’s, we encourage you to call the problem gambling Help Line on 1800 858 858.