What personal information do we collect?

Personal information is any information that can be used to identify a person no matter how it is collected or recorded. The Club collects personal information from members including name, address, occupation, date of birth, proof of age, contact details and the extent of your use of, and purchase of goods and services offered by, or available at or from, the Club. The Club collects this information from you by various means including, without limitation, by you completing your membership applications or renewal from, completing entries into competitions and promotions.

Your personal information is held securely in our computer system and where your personal information has been provided in hard copy format this information is either destroyed, held securely on a Club site or held securely in off-site storage.

The Club collects this information in order to:

• Identify you and process your membership application.
• Meet statutory requirements under the Registered Clubs Act, Anti-Money Laundering and Counter Terrorism laws and other relevant legislation.
• Contact members to advertise and market events, activities, opportunities or offers the goods and services provided by the Club (including direct mail, telephone, SMS and MMS) including, without limitation, with respect to food and beverage, promotions, entertainment, wagering, gaming machines, gaming, sporting events and venue hire.
• Analyse the usage of food and services offered by the Club.
• Provide you with goods or services you are receiving or utilising as offered by the Club and to offer and administer any benefits you subsequently become entitled to in relation to that product or service.

Visitors and Guests

Under the Registered Clubs Act, patrons visiting our registered club are required to produce suitable identification to gain entry to the premises. Suitable identification is primarily deemed by law as: Driver’s Licence, Passport and Proof of Age Card. We record your details when signing in.

Quality and Accuracy

The Club relies on the information provided by members to be accurate and current. The Club will take reasonable steps to ensure that the personal information it collects uses or discloses is accurate, complete and up to date.

If you believe the personal information we hold on you is incorrect, please advise us in writing, sending your letter or email to the Secretary Manager, Club Gloucester, 32 Denison Street, Gloucester, NSW 2422. We will take reasonable steps to correct Club records appropriately and within a reasonable time frame except where the Privacy Act prohibits it or does not require it.

Complaints

If you wish to make a complaint about the Club’s use of your personal information, please put your complaint in writing, providing as much detail as possible, and forward it by letter or email to the Secretary Manager using the details provided above. The Secretary Manager, or another representative of the Club, will investigate the complaint and will provide you with a written response following the completion of the investigation.

Responsible Service of Alcohol Policy

In the best interest of it’s members, guests and the community we promote the responsible service or alcohol in our club at all times.

The Responsible Service Of Alcohol

Responsible serving of alcohol is vital for legal, health and community reasons. Our society is not tolerant of the irresponsible use of alcohol that leads to drunkenness, drink driving and underage drinking. We are now far more aware of the serious problems that are associated with such behavior. Club Gloucester has adopted strategies for the Responsible Service of Alcohol. Our Responsible Serving Practices aim to:
• Prevent underage drinking.
• Prevent or manage intoxication and intoxicated behaviour.
• Prevent or manage violent or disruptive behaviour.
• Prevent drinking and driving.

The Responsible Conduct Of Gambling

Club Gloucester is committed to responsible gambling and as such have developed a plan of
management in consultation with Gloucester Soldiers Club board and management team to promote
responsible service and delivery of gambling products.

The decision to gamble lies with the individual and represents a choice, and in order to properly make
that choice individuals must have the opportunity to be informed.
Gloucester Soldiers Club is committed to providing appropriate information to all individuals including
those from different cultural and linguistic backgrounds, so they are able to make informed decisions
consistent with their personal preferences and individual circumstances.
Gloucester Soldiers Club takes the issue of responsible gambling very seriously and actively promote
the following initiatives to ensure all patrons to our Club are aware of such services available to them.

• Self exclusion – The ClubSAFE Multi-Venue Self-Exclusion (MVSE) Program is an online system designed to enable people with a gambling problem to self-exclude from our venue as well as multiple venues around
where they live, work and socialise
• Partial self-exclusion – A partial self-exclusion allows a patron to exclude themselves from gambling activities at the Club such as TAB/KENO and/or gaming machines, but still allows them access to other Club facilities including restaurants, bars and other entertainment.
• Counselling Services – As required by law, Gloucester Soldiers Club display problem gambling brochures at critical points within the venue and have a wide range of these brochures in many languages to help with our
culturally diverse community. These brochures contain details about the ClubSAFE Counselling Service
and Gambling Help Line:
ClubSAFE Counselling Service – 1800 997 766
GambleAware Helpline – 1800 858 858

• Welfare Checks – Gloucester Soldiers Club aims to ensure all our patrons have a positive experience this includes undertaking welfare checks on any guests who may be at risk of problem gambling.

A complete copy of our Gaming Plan of Management is available below.