What personal information do we collect?

Personal information is any information that can be used to identify a person no matter how it is collected or recorded. The Club collects personal information from members including name, address, occupation, date of birth, proof of age, contact details and the extent of your use of, and purchase of goods and services offered by, or available at or from, the Club. The Club collects this information from you by various means including, without limitation, by you completing your membership applications or renewal from, completing entries into competitions and promotions.

Your personal information is held securely in our computer system and where your personal information has been provided in hard copy format this information is either destroyed, held securely on a Club site or held securely in off-site storage.

The Club collects this information in order to:

• Identify you and process your membership application.
• Meet statutory requirements under the Registered Clubs Act, Anti-Money Laundering and Counter Terrorism laws and other relevant legislation.
• Contact members to advertise and market events, activities, opportunities or offers the goods and services provided by the Club (including direct mail, telephone, SMS and MMS) including, without limitation, with respect to food and beverage, promotions, entertainment, wagering, gaming machines, gaming, sporting events and venue hire.
• Analyse the usage of food and services offered by the Club.
• Provide you with goods or services you are receiving or utilising as offered by the Club and to offer and administer any benefits you subsequently become entitled to in relation to that product or service.

Visitors and Guests

Under the Registered Clubs Act, patrons visiting our registered club are required to produce suitable identification to gain entry to the premises. Suitable identification is primarily deemed by law as: Driver’s Licence, Passport and Proof of Age Card. We record your details when signing in.

Quality and Accuracy

The Club relies on the information provided by members to be accurate and current. The Club will take reasonable steps to ensure that the personal information it collects uses or discloses is accurate, complete and up to date.

If you believe the personal information we hold on you is incorrect, please advise us in writing, sending your letter or email to the Secretary Manager, Club Gloucester, 32 Denison Street, Gloucester, NSW 2422. We will take reasonable steps to correct Club records appropriately and within a reasonable time frame except where the Privacy Act prohibits it or does not require it.

Complaints

If you wish to make a complaint about the Club’s use of your personal information, please put your complaint in writing, providing as much detail as possible, and forward it by letter or email to the Secretary Manager using the details provided above. The Secretary Manager, or another representative of the Club, will investigate the complaint and will provide you with a written response following the completion of the investigation.

Responsible Service of Alcohol Policy

In the best interest of it’s members, guests and the community we promote the responsible service or alcohol in our club at all times.

The Responsible Service Of Alcohol

Responsible serving of alcohol is vital for legal, health and community reasons. Our society is not tolerant of the irresponsible use of alcohol that leads to drunkenness, drink driving and underage drinking. We are now far more aware of the serious problems that are associated with such behavior. Club Gloucester has adopted strategies for the Responsible Service of Alcohol. Our Responsible Serving Practices aim to:
• Prevent underage drinking.
• Prevent or manage intoxication and intoxicated behaviour.
• Prevent or manage violent or disruptive behaviour.
• Prevent drinking and driving.

Intoxicated, Violent or Quarrelsome Behaviour

It is the policy of this Club to not allow intoxicated, violent or quarrelsome behavior in or around our Club at any time. We want all patrons to enjoy themselves. For many people alcohol is a pleasurable part of their daily life and we respect that. We are here to serve people with alcoholic beverages, professionally, courteously and responsibly. We will not allow people to drink to excess and place themselves, other patrons and the community at risk.

Children in The Club

Here at Club Gloucester, we see ourselves as a family Club. In order to maintain this atmosphere, parents are requested to supervise their children at all times. Children are to remain in the immediate company of the accompanying parent/adult at all times and are not permitted in the Gaming Area of the Club.